sábado, 12 de março de 2022

Certificação Gratuita ISO/IEC 20000 IT Service Management Associate™ - Skillfront


Certificação Gratuita ISO/IEC 20000 IT Service Management Associate™ - Skillfront

The Skills You'll Learn:
Chapter 1. Why Does ISO/IEC 27001 Matter?
Chapter 2. The value of implementing service management.
Chapter 3. How does ISO/IEC 20000 function?
Chapter 4. Core concepts of ISO/IEC 20000.
Chapter 5. ISO/IEC 20000 Step-By-Step Implementation Guide.
Chapter 6. ISO/IEC 20000 IT Service Management Systems Framework.
Chapter 7. ISO 20000 - Roles And Responsibility In Organizations.
Chapter 8. Why Understanding Roles is Critical to the Service Management Program?
Chapter 9. Five Typical Roles and Responsibilities.
Chapter 10. ISO 20000 Service Management Systems Associate.
Chapter 11. ISO 20000 Service Management Systems Internal Auditor.
Chapter 12. ISO 20000 Service Management Systems Lead Auditor.
Chapter 13. ISO 20000 Service Management Systems Lead Implementor.
Chapter 14. ISO 20000 Service Management Service/Support Desk Manager.
BONUS Chapter 1. Become A Bit Better Than You, Everyday.
BONUS Chapter 2. Next Steps For The Pursuit Of Growth.




 

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